Legal

Privacy policy

Last updated 11 October 2026 · Applies to pearlfibers.com. Client services (hosting, domains, email, products) are additionally governed by their service agreements.

The short version

This website exists to tell you what PearlFibers does. It doesn't exist to collect data about you. We don't sell your data, and we only learn who you are when you choose to tell us. One advertising tool runs here — the Meta Pixel — and this page says exactly what it does.

What we collect, and when

• Contact and lead forms. Name, phone or WhatsApp number, optional email, and your message — used to answer you and recorded in our support system so the conversation has a history. That's the only use.
• Server logs. Like almost every web server, ours records requests (IP address, page, time, browser type) for security and troubleshooting. Logs are routinely rotated and are not used to profile visitors.
• Analytics. We measure site usage in aggregate (pages visited, approximate region) using self-hosted, cookieless analytics on our own servers. That data never leaves our infrastructure.
• Meta Pixel (advertising). We advertise on Facebook and Instagram, and this site loads Meta's pixel so we can see which ads bring visitors and enquiries. It tells Meta that a page was opened, that a WhatsApp link was pressed, or that a form was sent — together with what every browser sends (IP address, browser type, the page's address) and a cookie Meta uses to recognise the same browser. What you type into our forms — your name, number, email, message — is never passed to it. Meta processes this under its own privacy policy and may link it to your Facebook or Instagram account if you have one.

What stays on your device

Your theme choice (light/dark) and language preference are stored in your browser's local storage. They never leave your device and we can't read them from anywhere else. The Meta Pixel also keeps a cookie of its own (_fbp) in your browser; that one is read by Meta, as described above.

What we don't do

• No selling, renting or trading of personal data — to anyone.
• No advertising or social-media trackers other than the Meta Pixel described above, and no fingerprinting by us.
• No marketing emails unless you explicitly asked for them.

Where data lives

Form submissions and support history live on infrastructure PearlFibers operates directly. They're kept while we have an active conversation or business relationship with you, and removed on request when no legal or billing reason requires keeping them. What the Meta Pixel sends is held by Meta, not by us.

Your choices

Ask us what we hold about you, ask for a correction, or ask for deletion — write to info@pearlfibers.com from the address or number you contacted us with, and we'll confirm what we did.

To keep the Meta Pixel out of your visit, use your browser's tracking protection or an ad blocker — the site works the same without it. If you have a Facebook or Instagram account, its ad settings control how Meta uses your activity on other websites.

Changes

If this policy changes, the date above changes with it, and meaningful changes will be noted on this page — not buried.

11 October 2026: we added the Meta Pixel to measure our advertising. Until then this page said the site carried no advertising trackers; the sections above now describe it.